Post by MI on Oct 21, 2023 11:15:19 GMT 1
On the other hand, are voice-based, which means you have to call the company to "talk" to them. In fact, voicebots are much more advanced compared to chatbots because they require more technologies to operate, e.g. those related to understanding human speech and generating appropriate responses, also in voice form. Online stores and other trading companies generally decide to implement a chatbot. This is because they are relatively cheaper and easier to implement (at least compared to voicebots), and the truth is that a good chatbot can easily handle most customer inquiries.
It is estimated that chatbots can currently handle approximately % of customer inquiries and requests. That's quite a good result! Let's assume that you have implemented conversational commerce in your company. What now? You have a chatbot that can handle most of your customers' questions, and photo retouching it can do it hours a day, all year round. The chatbot is never on sick leave, never tired or irritated with the customer. Now your customers can get answers to all their questions without having to wait on the hotline.
Everyone wins! But there are even more benefits of using chatbots in your company. Benefits of using conversational commerce in your store UX improvement Customers expect an individual approach and quick answers. If your chatbot is integrated with your customer database and e-commerce platform (i.e. it has access to a given customer's history and previous purchases), it can provide users with a great UX , i.e. shopping experience. According to last year's Gladly.com report, a personalized approach and product recommendations can make the majority ( %) of your customers choose your brand over the competition.
It is estimated that chatbots can currently handle approximately % of customer inquiries and requests. That's quite a good result! Let's assume that you have implemented conversational commerce in your company. What now? You have a chatbot that can handle most of your customers' questions, and photo retouching it can do it hours a day, all year round. The chatbot is never on sick leave, never tired or irritated with the customer. Now your customers can get answers to all their questions without having to wait on the hotline.
Everyone wins! But there are even more benefits of using chatbots in your company. Benefits of using conversational commerce in your store UX improvement Customers expect an individual approach and quick answers. If your chatbot is integrated with your customer database and e-commerce platform (i.e. it has access to a given customer's history and previous purchases), it can provide users with a great UX , i.e. shopping experience. According to last year's Gladly.com report, a personalized approach and product recommendations can make the majority ( %) of your customers choose your brand over the competition.